faqs

 

How can we assist you?

Choosing the right watch can be difficult, and there are often questions we can’t answer clearly on the website. In these cases, contact us and we’ll be happy to help. Below are some commonly asked questions that may help you make your choice. 

Contact Us

 

 

 

General

Who’s behind Formex?

Shopping Questions

Who do I contact if I have questions about the ordering process?

What happens if a model is currently not available?

How can I stay informed about special deals and new model releases?

What level of quality can I expect from FORMEX?

How do I buy a FORMEX watch?

Where can I buy Formex watches and accessories?

Straps & Bracelets

Can I adapt the strap size myself?

Can I change a FORMEX strap by myself?

Do all straps and bracelets in the online store fit all watch models?

Gift Options

Can I add a note to the gift?

Can I have the watch sent to somebody else’s address?

Can I order a FORMEX wrapped as a Gift?

Payment

Is the credit card payment option safe?

What payment options are available?

Shipping

Can I pick up my order at your offices?

What happens if I’m not home when my shipment arrives?

Can I track my shipment?

Is my shipment covered by insurance?

When can I expect my shipment?

Do I have to pay additional taxes and duties when receiving a FORMEX watch?

Do I have to pay for shipping?

Returns

I ordered the wrong watch/accessory. What now?

What happens to my payment after I send the watch back?

When can I return a watch and expect a full refund?

Can I return my watch?

Warranty

Which address should I send repairs to?

What’s covered by the Warranty?

How do I take care of my FORMEX correctly?

How do I send my watch for repair?

How often should a quartz watch be serviced?

How often should a mechanical watch be serviced?